Liverpool Terms and Conditions

Even the most fun-loving and free spirited pastimes need a few rules to keep you safe. Please make sure you've read the terms and conditions and rules of the centre before you complete your waivers.

Our house rules exist to make sure everyone has fun in the safest way possible. Please read them carefully and be lovely to one another.

General Safety

  • Report to reception on each visit before you climb. You must exercise care, common sense and self-preservation at all times.
  • Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.
  • Be aware of the other climbers around you and how your actions will affect them.
  • All jewellery should be removed prior to climbing. If you are unable to remove jewellery, please be aware that there is a risk this could get caught, and a fall could result in serious injury.
  • Do not climb under the influence of alcohol or drugs. Smoking is not permitted in the centre.
  • Do not run in the centre.
  • No gymnastics/wresting on the climbing mats.
  • No food or drink is permitted on the mats.
  • Keep the safety mat free from objects or obstructions such as bags, clothing, brushes, shoes, bottles etc.
  • Do not distract people while they are climbing.
  • Stand well back from the climbing walls unless you are spotting a climber.
  • Never stand directly under someone who is climbing.
  • No Under 18’s in the Training Area unless accompanied by a coach/instructor.

Bouldering

  • Always climb within your capabilities and descend by down climbing, jumping or, at the very least, a controlled fall.
  • Never climb directly above, below or within close proximity to another climber.
  • Do not use the top of the walls as holds.
  • Do not climb over or on top of any bouldering walls and structures. Do not grab or touch girders/roof beams, metal work or lights.
  • No barefoot climbing allowed.
  • No climbing in ‘Outdoor’ shoes allowed. Climbing Shoes must be worn if using the walls.
  • No ‘shirtless/topless’ climbing.

Slacklining

  • The slack lines are only to be used for slack lining.
  • Always slack line within your capabilities – never jump off – step off in control.
  • We recommend that you do not attempt tricks on the slack line.
  • Stand clear of the slack lines when they are in use by another person.
  • Do not distract someone whilst they are on the slack line.

The Little Hangar

  • No running up the slides.
  • Do not climb along the railings on the mezzanine.
  • No children above the age of 12 should be playing in the little hangar unless helping a supervising adult with the supervision of a little one.
  • Outdoor shoes are allowed on the walls in the little hangar, children do not need climbing shoes for this space.
  • All jewellery should be removed even when supervising. If you are unable to remove jewellery, please be aware that there is a risk this could get caught, and a fall could result in serious injury.

Respect the facility, the people and the environment. Be courteous and polite at all times, it’s what makes everything work well. Not being nice or damage to the centre property will not be tolerated.

Terms and conditions

Risks

"The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions."

  • Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain.
  • There is an additional risk that screw-on holds can spin or break. If a hold moves, you must report it immediately to the staff.
  • The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall.
  • Broken and sprained limbs are common on this type of climbing wall despite the soft landing.
  • Uncontrolled falls are likely to result in injuries to yourself or others.
  • Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.
  • Our walls have been textured to improve grip HOWEVER, extra care should be taken when using the walls as this texture will likely cause cuts/abrasions in the event of a fall.

THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER.

Our duty of care

The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

Your duty of care

You also have a duty of care to act responsibly towards the other users of the centre. Statements of 'Good Practice' are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.

Unsupervised climbing

Is just that! Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. If you are not confident in the use of any climbing equipment or technique, then do not attempt to use it without the supervision of someone who is competent to do so. Before you climb without supervision, the Centre expects you to be able to describe the dangers involved with bouldering and accept the risks involved.

Supervised climbing

An adult who has registered at the centre may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding the relevant Mountain Leader Training qualification.

Children

We operate a strict policy of two children (under 14) to one adult. For children below the age of 4 we require 1:1 supervision for no more than one under 4 child to one adult (non-climbing children still apply to this policy). Children should remain in your eye line at all times and must be made aware of the general safety rules to protect themselves and other climbers.

Slacklining

Unsupervised slack lining is just that! Staff will provide whatever help and advice they can, but instruction in the use of equipment is not provided. If you are not confident in the use of any slack lining equipment, then do not attempt to use it without the supervision of someone who is competent to do so. You must be registered to use the slack line

All children in the centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing.

Proof of ID for concession pricing

Climbers who are eligible for concession pricing will need to provide proof of their status to receive the discounted pricing. Valid documents are as follows:

  • NHS staff – should have valid ID
  • Armed forces – valid ID
  • Unemployed – a copy if your unemployment benefit award letter
  • Carer – local authority carers card or CEA card
  • 60+ - driving license etc.
  • Disabled – ID card or letter from a medical professional
  • Students (concession pricing only valid on Mondays) - valid NUS card