Plymouth Terms and Conditions

Even the most fun-loving and free spirited pastimes need a few rules to keep you safe. Please make sure you've read the terms and conditions and rules of the centre before you complete your waivers.

Our house rules exist to make sure everyone has fun in the safest way possible. Please read them carefully and be lovely to one another.

General safety

  • Report to reception on each visit before you climb. You must exercise care, common sense and self-preservation at all times.
  • Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.
  • Be aware of the other climbers around you and how your actions will affect them.
  • All jewellery should be removed prior to climbing. If you are unable to remove jewellery, please be aware that there is a risk this could get caught, and a fall could result in serious injury.
  • Do not climb under the influence of alcohol or drugs. Smoking is not permitted in the centre.
  • Do not run in the centre.
  • No gymnastics/wresting on the climbing mats.
  • No food or drink is permitted on the mats.
  • Keep the safety mat free from objects or obstructions such as bags, clothing, brushes, shoes, bottles etc.
  • Do not distract people while they are climbing.
  • Stand well back from the climbing walls unless you are spotting a climber.
  • Never stand directly under someone who is climbing.
  • No Under 18’s in the Training Area unless accompanied by a coach/instructor.


  • Always climb within your capabilities and descend by down climbing, jumping or, at the very least, a controlled fall.
  • Never climb directly above, below or within close proximity to another climber.
  • Do not use the top of the walls as holds.
  • Do not climb over or on top of any bouldering walls and structures. Do not grab or touch girders/roof beams, metal work or lights
  • No barefoot climbing allowed
  • No climbing in ‘Outdoor’ shoes allowed. Climbing Shoes must be worn if using the walls
  • No ‘shirtless/topless’ climbing

Unsupervised Climbing

Is just that! Staff will provide whatever help and advice they can, but instruction in the use of equipment or climbing techniques will only be provided where it has been booked and paid for in advance. If you are not confident in the use of any climbing equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.

Supervised Climbing

An adult who has registered at the centre may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. Groups of three or more novices must only be supervised by an instructor holding the relevant Mountain Leader Training qualification. 


We operate a strict policy of two children (under 14) to one adult.For children below the age of 4 we require 1:1 supervision for no more than one under 4 child to one adult (non-climbing children still apply to this policy). Children should remain in your eye line at all times and must be made aware of the general safety rules to protect themselves and other climbers.

All children in the centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing.

And the British Mountaineering Club sets out the following guidelines and disclaimers to ensure you're aware of how best to keep yourself safe.


"The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement."

  • Although the climbing centre is an artificial environment the risks involved are no less serious than when climbing outside on a crag or mountain.
  • There is an additional risk that screw-on holds can spin or break. If a hold moves, you must report it immediately to the staff.
  • The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall.
  • Our walls have been textured to improve grip HOWEVER, extra care should be taken when using the walls as this texture will likely cause cuts/abrasions in the event of a fall.
  • Broken and sprained limbs are common on this type of climbing wall despite the soft landing.
  • Uncontrolled falls are likely to result in injuries to yourself or others.
  • Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it.


You must make your own assessment of the risks whenever you climb.

Our duty of care

The rules of the climbing centre set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave. 

Your duty of care

You also have a duty of care to act responsibly towards the other users of the centre. Statements of 'Good Practice' are posted around the centre adjacent to the relevant facilities. These describe the accepted methods of use and how customers would normally be expected to behave towards each other.