NEED TO KNOW INFO:
The Role
As a Crew Member you are key in curating a fantastic service to our customers and upholding our company values. Exceptional customer service is at the heart of everything you do. You will ensure every experience exceeds expectations and contribute to a positive team environment. With hands-on training and clear pathways for growth, this role is the first step in an exciting career journey. Supporting your development from Crew to Duty Manager and beyond.
For an honest insight from our current team into the 'up's and 'downs' into the role please click here - The Scoop
About The Hangar
The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we’ve grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.
We bring together epic climbing, fresh coffee and a fun filled community to cities all over the UK. We are passionate about climbing. But more importantly we’re passionate about the impact that a social, challenging, supportive, progressive and fun activity can have on people’s lives, regardless of ability, age or fitness.
We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we’re dedicated to pushing the boundaries of what’s possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they’re vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether
What you’ll be doing:
Exceptional Customer Service – Greeting customers and answering any queries they may have - customer engagement is key; we thrive to create a welcoming environment.
Health & Safety – Ensure health and safety standards – routine cleaning and maintenance tasks through the site.
Induction/Coaching – Confident in inducting new customers and provide coach support to groups of both adults and children.
Barista – Get to know your way around coffee, café duties will be expected but you will be taught everything you need to know – so don’t be too daunted by this.
Teamwork – Collaborate with colleagues to ensure the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration and class delivery.
Ideal Candidate
- Passion and genuine interest for climbing!
- Previous customer service/hospitality experience is essential
- Barista experience is a bonus
- Team player – creating a supportive work environment for everyone
- Self-motivated and proactive in your work approach
- Flexibility to work evenings, weekends and bank holidays (if required)
What’s in it for you?
- Friendly Hours – ensuring flexible schedules!
- Rota in advance (4 weeks) – we understand the importance of a work life balance.
- Free Climbing for you, +1 – as everyone should get in on the fun!
- Long service recognition – an appreciation of your hard work.
- Employee Referral Scheme – Bag yourself an extra £200*
- Employee Assistance Programme – Access to Headspace for yourself and up to 5 friends/family. Along with an onsite mental health first aider and access to counselling services.
- Training & Development Opportunities – We love helping our team develop their skills and take the next step in their career.
- Discounted gear from our retail range – get kitted out for that climb at a great discount.
- Partner discounts - from Black Diamond, Scarpa, Unparallel, and Evolv – WOW !!
How to Apply:
If this role sounds like you, we would love to have you in our team!
Click the link below or email [email protected] to send us your CV and Cover Letter. Please state the ‘position’ and ‘location’ in the subject line. We can’t wait to meet you!