NEED TO KNOW INFO:
Exciting opportunity in The Climbing Hangar!
Ahead of the launch of our epic new 24,000+ ft Southampton site, we’re looking for passionate Duty Managers to join our brand-new climbing facility. The Climbing Hangar in a nutshell is thrilling climbing, great music, and an amazing café to kick back to with friends.
With heart-pounding climbs at every grade, we offer indoor climbing for everybody. It doesn't matter who you are, or how hard you climb, you'll get the same warm welcome at The Hangar.
While we believe indoor climbing is as much about "play" as it is about "progress", we'll have plenty of toys here for hardcore climbers, including Campus boards; Hangboards; a 50° Kilter Board; 40° Tension Board. There is something for everyone.
The Role
As a Duty Manager, you are key in supervising the daily operations of the site, alongside curating a fantastic service to our customers and upholding our company values. You will ensure every experience exceeds expectations and contribute to a positive team environment. With hands-on training and clear pathways for growth, this role is the first step in an exciting career journey.
For an honest insight into the ‘ups’ and ‘downs’ of the role click here;the scoop
About The Hangar
The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we’ve grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.
We bring together epic climbing, fresh coffee and a fun-filled community to cities all over the UK. We are passionate about climbing. But more importantly, we’re passionate about the impact that social, challenging, supportive, progressive and fun activity can have on people’s lives, regardless of ability, age or fitness.
We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we’re dedicated to pushing the boundaries of what’s possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they’re vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether
What you’ll be doing:
Daily Operations – Oversees the daily operations of the bouldering wall, café and retail areas from the opening and closing of the facility.
Exceptional Customer Service – Greeting customers and answering any queries they may have - customer engagement is key; we strive to create a welcoming environment.
Health & Safety – Ensure health and safety standards – routine cleaning and maintenance tasks throughout the site.
Induction/Coaching – Confident in inducting new customers and providing coach support to groups of both adults and children.
Administration – Support the management team with administration duties such as social media content, stock management, staff rotas, customer feedback and staff performance.
Staff Supervision – Supervise colleagues to ensure the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration and class delivery.
Food Preparation & Quality Control: Oversee the preparation of sandwiches, toasties, and other café items, ensuring high standards of taste, presentation, and consistency.
Food Health & Safety: Maintain excellent food hygiene practices, keeping the café clean, safe, and compliant with regulations to help guarantee the safety of your entire team and customers.
Barista – Get to know your way around coffee, café duties will be expected but you will be taught everything you need to know – so don’t be too daunted by this.
Ideal Candidate
- Passion or genuine interest in climbing is highly desirable!
- Previous experience in a supervisory/managerial role is a must
- Barista experience is a bonus!
- Strong leadership – you can create a supportive work environment for everyone
- Self-motivated and proactive in your work approach
- Excellent customer service and interpersonal skills – positive first impressions are key!
- Flexibility to work evenings, weekends and bank holidays (if required)
What’s in it for you?
- Friendly Hours – ensuring flexible schedules!
- Rota in advance (4 weeks) – we understand the importance of a work-life balance.
- Free Climbing for you, +1 – as everyone should get in on the fun!
- Long service recognition – an appreciation of your hard work.
- Employee Referral Scheme – bag yourself an extra £200*
- Employee Assistance Programme – Access to Headspace for yourself and up to 5 friends/family. Along with an onsite mental health first aider and access to counselling services.
- Training & Development Opportunities – We love helping our team develop their skills and take the next step in their career.
- Discounted gear from our retail range – get kitted out for that climb at a great discount.
- Partner discounts - from Black Diamond, Scarpa, Unparallel, and Evolv – WOW !!
How to Apply:
If this role sounds like you, we would love to have you in our team!
Click the link below or email [email protected] to send us your CV and Cover Letter. Please state the ‘position’ and ‘location’ in the subject line. We can’t wait to meet you!
*Please be advised that due to the large volume of applications we receive, we have the right to place applications on hold before the advertised closing date.
*All applications require a cover letter to express your personality and your interest in the role. A strong cover letter is your chance to stand out against the rest of the applicants!